Head of Operations EMEA [CDI]

Détails de l'annonce

As the Head of Operations EMEA, you will be joining OCUS on a specific mission: gaining efficiency and saving time for the production teams while offering a top quality service to our customers and our image creators community.  

Report : Head of Global Operations 
Manage : Production team (15+) with international profiles. 


MISSIONS : 
The Head of Operations EMEA will audit, create and optimize all the processes relative to media delivery at OCUS. 
He/she will be in charge of delivering our client within the quality and lead time expected and make it scale! 

         1) Make the people in your team grow 

  • Through training and lean methodology, you are in charge of making your team grow and make them improve in their hard&soft skills. 
  • You make sure that the organization of the team guarantees that every team member is led by a qualified team leader and has a very clear view on the vision, his objectives and his performance.

    2) Scale the production, reach our quality and lead time target
  • You need to make sure that the production’s steps to assign, train and brief our community of 20 000 photographers/videographers are running at scale. 
  • You’ll work closely with the head of quality to make sure we are delivering qualitative missions to our client within the delay we are committed to.

OBJECTIVES :

Your goals to reach within the first six months: 

  • Make the team evolve according to our skills matrix 
  • Participate actively in our back-office V2 transition to meet productivity targets 
  • Win 100% of the customers’ test phases
  • Once the contract is signed: move customers into a scalable model in less than 12 weeks. 
  • Through our tech product and our internal organization, increase the proportion of missions carried out with 0 touch
        → 100% of automatic assignation within X hours
        → Lead time of a mission < X days
        → 0% of reshoot
        → Client’s rating > 4/5 

Profil recherché

  • At least 5-6 years of experience in a similar position (production manager, operations manager, supply-chain manager, etc.) 
  • You are able to lead a super team of 15 people (with international profiles) 
  • Bilingual in English with excellent communication skills
  • Being a problem solver is a second nature for you
  • You are able to demonstrate strong data analysis capacities 
  • In your toolbox you have some agile method & lean management competencies.  
  • And of course... you are eager to join a challenging adventure ! ;) 

If you want to have a strong impact in the international growth of a team, you must join the team!

 

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